Torrcel
Join the waitlist

Live equipment · 06:12

Daikin · Heat pump

DK-2207

41.2

°C flow

Viessmann · Boiler

VI-0442

56.0

°C flow

Samsung · Outdoor unit

SA-5530

3.1

COP

Messages06:45

Torrcel: 4 faults overnight. 2 remote, 1 caretaker, 1 van to Harbour Court 4. Plan in your inbox.

Morning plan · Tue 27 Oct06:45

  • Harbour Court 4 E7-02

    Bring outdoor fan motor + 2 m signal cable

    Site visit

  • Birch Row 31 F.28

    Remote reset, then watch flame signal for 2 h

    Remote fix

  • Lakeside 22 AL-162

    Ask caretaker to top up to 1.5 bar, photo of gauge

    Caretaker
Sample data

Stop opening ten portals before 7 a.m.

Torrcel pulls equipment data from every brand you service into one place and sends your team a morning plan: what can be fixed remotely, and where a van needs to go.

Join the pilot waitlist

Early access. Built with a first pilot partner.

The problem

Every brand has its own portal.

  1. 01

    Equipment status and error codes sit in separate systems, one login per brand.

  2. 02

    Your service manager spends the morning collecting data before making a single decision.

  3. 03

    The decisions that matter are simple: what can we fix remotely, and when do we need a site visit?

Time spent collecting data: 0 min

  • Daikin Onecta
    Session expired
    06:30+0m
  • MELCloud
    Loading devices…
    06:30+0m
  • ViCare
    Sign in again
    06:30+0m
  • myVAILLANT Pro
    Session expired
    06:30+0m
  • NIBE Uplink
    Loading devices…
    06:30+0m
  • Bosch HomeCom Pro
    Sign in again
    06:30+0m
  • Aquarea Service Cloud
    Session expired
    06:30+0m
  • Samsung SmartThings
    Loading devices…
    06:30+0m
  • LG ThinQ
    Sign in again
    06:30+0m
  • Toshiba Home AC
    Session expired
    06:30+0m

How it works

From ten logins to one list, in three steps.

  1. Step 1

    Connect

    We link the manufacturer portals and controllers you already use. One setup per brand, done with you.

  2. Step 2

    Check overnight

    Torrcel reads status, temperatures and error codes from every device while your team is off.

  3. Step 3

    Morning plan

    Before 7 a.m. your team gets one list: fix remotely, send a van with the right part, or call the caretaker.

Your technicians don't need a new app. The plan arrives as a normal message.

See it

One screen for the office. One email for the vans.

Sample data
Torrcel/ Overview06:45
Devices
612
Brands
9
Active faults
4
1All brands in one list
All devices across brands
DeviceBrand · modelAddressFlow °CStatus
DK-2207Daikin Altherma 3 HHarbour Court 4—E7-02
VA-0915Vaillant ecoTEC plusBirch Row 31—F.28
NB-1188NIBE F2120-12Lakeside 2238.4AL-162
MI-3310Mitsubishi Ecodan PUZ-WMMill Quay 8847.9L9-H1
VI-0442Viessmann Vitodens 100-WNorth Gate 11855.2OK
BO-7721Bosch Compress 7400iElm Yard 4736.8OK
PA-0310Panasonic Aquarea T-CAPLinden Park 939.1OK
SA-5530Samsung EHS MonoMeadow Lane 1541.0OK
2Active faults

  • E7-02 Outdoor fan motor lock

    DK-2207 · Daikin · Harbour Court 4

  • F.28 Ignition lockout, 1 attempt

    VA-0915 · Vaillant · Birch Row 31

  • AL-162 Low system pressure 0.6 bar

    NB-1188 · NIBE · Lakeside 22

  • L9-H1 Flow temp 6 °C above curve

    MI-3310 · Mitsubishi · Mill Quay 88

3Service list
  1. 1.

    Harbour Court 4

    Bring outdoor fan motor + 2 m signal cable

    Site visit with part
  2. 2.

    Birch Row 31

    Remote reset, then watch flame signal for 2 h

    Remote fix
  3. 3.

    Lakeside 22

    Ask caretaker to top up to 1.5 bar, photo of gauge

    Caretaker
  4. 4.

    Mill Quay 88

    Lower heating curve by 2 steps remotely

    Remote fix
06:465G
Inbox

Morning plan · Tue 27 Oct

From Torrcel · to service team · 06:45

Good morning. 4 faults overnight across 612 devices. 2 can be fixed remotely, 1 needs the caretaker, 1 needs a van.

  1. 1. Harbour Court 4Visit

    E7-02 · Daikin Altherma 3 H

    Bring outdoor fan motor + 2 m signal cable

  2. 2. Birch Row 31Remote

    F.28 · Vaillant ecoTEC plus

    Remote reset, then watch flame signal for 2 h

  3. 3. Lakeside 22Caretaker

    AL-162 · NIBE F2120-12

    Ask caretaker to top up to 1.5 bar, photo of gauge

  4. 4. Mill Quay 88Remote

    L9-H1 · Mitsubishi Ecodan PUZ-WM

    Lower heating curve by 2 steps remotely

The same faults, as your team reads them.

Sample data.

Pilot results

What changed for our first pilot partner.

devices monitored across brands
~600
of manual work saved per day
~4 h
morning plan by email, before 7 a.m.
Daily

Results from one pilot project with a service company. More measurements coming.

Who we are

Built by people who have stood in the plant room.

Who it's for

A good fit, and an honest not-yet.

Good fit

  • Growing HVAC service companies with 3 or more vans
  • You service several equipment brands, not just one
  • Residential, multi-family and small commercial buildings under 2,500 m²

Not yet for

  • Buildings run by a custom BMS. We may get there, but not in the first version.
  • Single-brand companies. Your manufacturer’s own portal probably serves you well today.

Early access

Join the pilot waitlist.

We're onboarding a small number of service companies. Tell us a little about yours and we'll get back to you personally.

Number of vans
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FAQ

Questions we hear first.